Not receiving notices
What if I am not receiving my email/telephony notices from the library
Please contact the library at 513-398-2711 during operating hours to speak with a staff member to ensure we have the correct email / phone number for your account. You can also check your account to review the email / phone on your account to ensure it is correct by logging in to your account [link to account login screen]
If this information is correct, please make sure that you have not marked the Library’s email as spam. Be sure to add masonplcir@masonpl.org to your contacts.
Make sure your email account is not out of storage space or deactivated, which will stop you from receiving email notices.
More help for common email services and software:
Outlook.com (including Hotmail.com, Live.com, and MSN.com addresses)
If you still aren’t receiving email notices from the library after following these steps, please contact us.
For telephony, please make sure that 513-204-5815 is not blocked in your phone.